Which term refers to making small, incremental changes?

• A. Renovation
• B. Discrimination
• C. Intellectual Capital
• D. Quality Improvement

Answer: (A)

Making small, incremental changes is a hallmark of Quality Improvement. In healthcare, Quality Improvement focuses on testing small changes in processes, learning from the results, and implementing what works, often using rapid cycles to refine approaches. This gradual, data-driven method aims to measure impact and iterate, rather than making sweeping, one-shot changes. Renovation, by contrast, is about large physical upgrades to a space, not systematic process improvement. Discrimination refers to unfair treatment, which is unrelated to improving systems, and intellectual capital is about the knowledge and skills that an organization holds. So, the term that best fits making small, incremental changes is Quality Improvement.