Which term is the ability to recognize, understand, and deal skillfully with one's own emotions and the emotions of others?

• A. Emotional intelligence
• B. Integrity
• C. Beneficence
• D. Policy makers

Answer: (A)

Emotional intelligence is the ability to recognize, understand, and manage both your own emotions and the emotions of others. In healthcare, this means being self-aware so you can regulate your reactions under pressure, and being attuned to patients and colleagues to respond with empathy and clear communication. This capability helps you use emotions to guide decisions, resolve conflicts, and build trust within the team and with patients. The other terms describe different concepts: integrity is about honesty and adherence to moral principles; beneficence is the obligation to act in patients’ best interests; policy makers refer to people who create rules, not a psychological skill. So emotional intelligence best fits the description.